Comments on: Coinstar Coin Counting Machines $10 Bonus Offer http://www.maximizingmoney.com/money-service-offers/coinstar-coin-counting-machines-10-bonus-offer/ Stretching Your Money to its Maximum Potential Fri, 10 Feb 2012 21:00:46 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Jerry http://www.maximizingmoney.com/money-service-offers/coinstar-coin-counting-machines-10-bonus-offer/comment-page-1/#comment-60805 Jerry Wed, 16 Dec 2009 15:41:20 +0000 http://www.maximizingmoney.com/?p=5119#comment-60805 I took exactly $40 in bank-counted quarters to a Coinstar machine in order to get the $10 bonus card. The machine read only $39. I reported this to Coinstar which said they would do an audit when the machine was picked up and if there was an overage, they would refund my money. They also called the store which cleaned out some filter and found 90 cents which they gave me. After the audit (I hadn't reported the 90 cent windfall) it was determined I couldn't get the amount I was shorted because the machine was short what it should have been. 10 cent loss for me. I can live with that. What bothers me is that had I not followed up, Coinstar would have made a 2.5% commission on what was to be a no fee transaction (I opted for a gift card). I disclosed to them that I did receive most of the difference and simply was following up so I could evaluate the customer service policy. They failed. For a dime, they could have engendered goodwill. Now I can't trust them. I took exactly $40 in bank-counted quarters to a Coinstar machine in order to get the $10 bonus card. The machine read only $39. I reported this to Coinstar which said they would do an audit when the machine was picked up and if there was an overage, they would refund my money. They also called the store which cleaned out some filter and found 90 cents which they gave me.

After the audit (I hadn’t reported the 90 cent windfall) it was determined I couldn’t get the amount I was shorted because the machine was short what it should have been. 10 cent loss for me. I can live with that. What bothers me is that had I not followed up, Coinstar would have made a 2.5% commission on what was to be a no fee transaction (I opted for a gift card). I disclosed to them that I did receive most of the difference and simply was following up so I could evaluate the customer service policy. They failed. For a dime, they could have engendered goodwill. Now I can’t trust them.

]]> By: MaximizingMoney.com http://www.maximizingmoney.com/money-service-offers/coinstar-coin-counting-machines-10-bonus-offer/comment-page-1/#comment-59254 MaximizingMoney.com Tue, 01 Dec 2009 20:59:23 +0000 http://www.maximizingmoney.com/?p=5119#comment-59254 Hello Kathy, Sorry to hear about your issue. The one thing you didn't mention is if you converted your coins into a gift card or eCertificate, which is one of the requirements to qualify for this promotion. If you did do that, then I'd probably contact the Coinstar company, and since you have your receipt, they should be able to explain or resolve the issue. Hope this helps and I wish you had a better experience, but if it's an error, there should be a way to correct it. Thanks, please follow up on how things go, we appreciate your comments and would love to hear from anybody else who has attempted to qualify for this promotion. Good luck to you, Max Hello Kathy,

Sorry to hear about your issue.

The one thing you didn’t mention is if you converted your coins into a gift card or eCertificate, which is one of the requirements to qualify for this promotion.

If you did do that, then I’d probably contact the Coinstar company, and since you have your receipt, they should be able to explain or resolve the issue.

Hope this helps and I wish you had a better experience, but if it’s an error, there should be a way to correct it.

Thanks, please follow up on how things go, we appreciate your comments and would love to hear from anybody else who has attempted to qualify for this promotion.

Good luck to you, Max

]]> By: kathy http://www.maximizingmoney.com/money-service-offers/coinstar-coin-counting-machines-10-bonus-offer/comment-page-1/#comment-59251 kathy Tue, 01 Dec 2009 20:10:00 +0000 http://www.maximizingmoney.com/?p=5119#comment-59251 The coinstar machine screen I went to showed the offer of the $10 gift card by mail when you convert at least $40 so I assumed it was a participating coinstar center. There was no official claim form on the bottom of my receipt. My cash value was $41.06. There was no other information about this on the machine. When I look up participating machines the store I was at is listed. The coinstar machine screen I went to showed the offer of the $10 gift card by mail when you convert at least $40 so I assumed it was a participating coinstar center. There was no official claim form on the bottom of my receipt. My cash value was $41.06. There was no other information about this on the machine. When I look up participating machines the store I was at is listed.

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