Chase Price Protection Benefit Guarantees Lowest Price on Freedom Credit Card Purchases

The Chase Price Protection benefit guarantees that you’ll receive the lowest price on your Chase Freedom credit card purchases.

If you see a printed advertisement for a lower price on an eligible item within 60 days of when you purchased it with your qualifying Chase card, you can file a claim to receive a refund for the difference of up to $250.

The Chase Price Protection benefit is provided to eligible card holders at no additional cost.

Chase recently issued a benefit package for my Chase Freedom Card that includes information on the Price Protection benefit.

Chase Price Protection may also be available for other Chase credit cards, so check your card benefits package for more details.

What is the Price Protection Benefit?

The Price Protection benefit helps you get the best price on products that you purchase entirely with your eligible card.

If you buy an eligible item with your card in the U.S. and see a printed advertisement for that item at a lower price from any retail store within 60 days of the original purchase date, you can file a claim to receive a refund for the difference of up to $250 per item.

This benefit is limited to $1,000 a year per eligible account.

The printed advertisement for the lower price must include: a description of the item that is identical to the one purchased; the sale price; the store or dealer’s name; and the dates that the sale is in effect. The sale date must be within 60 days after the original purchase date.

Who is Eligible for Price Protection?

To be eligible for the Price Protection benefit, you must be a valid cardholder of an eligible U.S.-issued card, and you must be a citizen and/or resident of the United States.

How Do I File a Price Protection Benefit Claim?

1. Use your eligible card to charge the full amount of your purchase of the eligible item. Save all original receipts, both card paperwork and itemized store receipt.

2. If you see the identical product by the same manufacturer advertised in print for a lower retail price within 60 days after the purchase, obtain and retain the original printed advertisement. Only items advertised by authorized dealers in the United States apply. Price differences involving manufacturer and/or merchant rebates, shipping and handling fees, and sales tax, if any, are not covered by the Price Protection benefit.

3. Within 10 days of the printed advertisement, call the Benefit Administrator at 1-888-320-9656. You will receive a claim form that details the necessary procedures to file your claim. Follow the instructions on the letter carefully.

Return the completed claim form along with:

a) The original itemized sales receipt.

b) The original card receipt demonstrating that the entire purchase was made on your eligible card.

c) The original printed advertisement showing the item, sale date and/or date of the advertisement, lower advertised price, and advertising store name to:

Enhancement Services
P.O. Box 72034
Richmond, VA 23255

What Are Qualifying Advertisements?

The lower price must be from an advertisement printed in a newspaper, journal, magazine, or flyer distributed in the U.S. to the general public and placed by a manufacturer or authorized dealer of the consumer product in the U.S.

Any advertisement that is cut down or altered in any manner will not be sufficient documentation of loss. Therefore, any advertisements, catalogs, etc. must be submitted in whole with date verification.

The only exception will be magazines and newspapers. In this case, you do not need to send the whole page or pages in which the advertisement is found, with the date and name of the publication.

The Price Protection benefit does not apply to advertisements for close-out sales, flea markets, fire sales, cash-only sales, limited quantity promotions, liquidation sales, going-out-of-business sales, seasonal sales, or advertisements on the Internet.

The Price Protection benefit is secondary to and excess of store policies offering a lowest-price guarantee or any other form of refund for price differences.

What Is the Date of Purchase?

The Date of Purchase means the date that you paid for and received the item, or the date of delivery and personal acceptance of the item, whichever is later.

How Will You Be Reimbursed?

Within 20 days after your request for a claim form, return the form to the above address with the required documents.

If your request is approved, you will be issued a refund for the difference in the price, up to a maximum of $250 per item.

If your documentation is not complete, additional information will be requested, which must be supplied within 60 days of the request.

What is Not Covered by Price Protection?

The Price Protection benefit does not cover the following items:

1. Advertisements posted on the Internet.

2. Advertisements of cash-only sales, close-out sales, flea markets, fire sales, going-out-of-business sales, limited-quantity promotions, or liquidation sales.

3. Advertisements of sales of seasonal or discontinued items including, but not limited to, holiday decorations.

4. Animals and living plants.

5. Boats, automobiles, and any other motorized vehicles and their motors, equipment, or accessories.

6. Cell phone service agreements and cell phone contracts.

7. Items purchased for resale, professional, or commercial use.

8. Jewelry, antiques, and collectible items, rare or 1-of-a-kind items, special order items, custom items, or tailored items.

9. Manufacturer and/or merchant rebates.

10. Perishables, services, consumables, and limited-life items including, but not limited to, rechargeable batteries.

11. Real estate and items which are intended to become part of real estate.

12. Traveler’s checks, cash, tickets, credit or debit cards, and any other negotiable instruments.

13. Items purchase outside of the U.S.

14. Items without a manufacturer’s U.S. warranty (warrantable items only).

15. Previously owned, sold as-is, and refurbished items.

Additional Details About Price Protection

The Price Protection benefit is secondary to and excess of any valid and collectible avenue of recovery which is available to you.

Chase will refund the excess amount once all other coverage has been exhausted up to the limit of liability.

Once you report a claim, a claim file will be opened and shall remain open for 60 days from the date you reported the claim.

No payment will be made on a claim that is not completely substantiated in the manner required by the Benefit Administrator within 70 days of the date of the printed advertisement.

Review these Top Chase Credit Cards for more Chase rewards programs, credit card services, and benefits packages.

Take advantage of the Chase Price Protection program to guarantee that you receive the lowest price on your qualifying card purchases.

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