For the second time in the last 2 months, my Chase Freedom credit card has been hacked and used to make fraudulent purchases around the world.
Both times, Chase was quick to respond and delete all of the fraudulent charges, but it still makes me question whether there’s an issue with Chase Bank in particular, or if I’m just practicing Bad Credit Card Habits.
I discovered the issue when I checked my email in the morning and saw a message from Chase warning me of potential unauthorized activities on my card.
I followed the directions in the email and called a Chase Fraud Customer Service representative directly, who quickly confirmed the bad news and went over each individual transaction with me.
Once we confirmed which purchases were legitimate and which were fraudulent, they removed all of the illegitimate charges and indicated that I would receive a new card in the mail.
My new Credit Card arrived via FedEx the next day without missing a beat, so overall, I’m happy with Chase’s response and their ability to resolve the issue quickly.
Why Do Credit Card Thieves Make Stupid Purchases?
The first time that my Freedom Card was hacked, somebody made multiple transactions for $10.50 each at a government agency in Ryiadh, Saudi Arabia.
This time, they made purchases on dating sites in Manchester, England, as well as some web hosting charges and other garbage.
I mean seriously, why would you steal credit card numbers to purchase a dating profile, and do you list international credit card fraud as one of your passions?
I’d expect someone to purchase items that can be easily transferred into cash, not make random purchases that don’t seem to achieve any financial gain.
Was It My Fault?
Since the credit card thieves made purchases internationally, I assume that they hacked my credit card numbers online, and that it was not stolen locally somewhere that I may have used my card.
I do use my Freedom card as my mainstay for purchases on Daily Deal Sites as well as for a lot of general online purchases, so it sees a lot of online activity.
Plus, I am pretty liberal with my credit card information for the purposes of attaining bonuses and information for this website.
Still, I don’t necessarily consider my card use reckless, and you should be able to use your cards to make online purchases and to participate in other legitimate business activities without worrying about being hacked.
There’s also the chance that Chase Bank itself is at fault and my information was stolen from them directly, although I’m sure it’s not something that they would ever admit to their customers freely.
In fact, I was not provided with any information as to how my credit card information may have been hacked, so I don’t really know where or how it was stolen.
What To Remember When Your Credit Card Is Hacked
The first thing you should do when you discover a problem is to call the number on the back of your credit card and report the issue.
However, once the issue is resolved, there are a few other things you should take care of as well.
1. Automatic Payment Accounts
One of the most important things to remember is to update all of your Automatic Payment Plans, so that you don’t miss utility payments, health insurance premiums, and other automatic payments that are made with your credit card account.
It’s bad enough to have your credit card compromised, but then you don’t want to exacerbate the situation by racking up any late fees or having your insurance canceled, because you unknowingly missed your payments.
2. 5% Rebate Category Registration for Freedom Cards
Since Chase Freedom cards require that you register each quarter for the new 5% cash back categories, it’s a good idea to Register Your New Chase Freedom Card Numbers once you receive them, even if you did register your previous numbers before your card was stolen.
It’s technically the same account, so you shouldn’t have to register twice, but it would be a bummer to lose out on points that you otherwise should have earned due to a technicality, so I went ahead and registered my new card number as soon as I got it in the mail.
Chase assured me that when a card is fraud transferred, the points are automatically transferred to the new account, so you don’t otherwise have to worry about losing any of your reward points.
Both times that my Freedom card was hacked, Chase identified the issue almost immediately and resolved the fraudulent charges without a problem, plus I received my new cards the next day, so I really am happy with their response, although I might hesitate a little before I use my Freedom card for certain online activities in the future.
Has your Freedom card or any other credit card been hacked before? If so, how did your bank respond?